All parcels are shipped from our warehouse in Hobart, TAS, from postcode 7000. We ship Australia wide.
- FREE for orders over $99
- $9.95 for orders under $99
- Orders are shipped with Empire Couriers within Tasmania or Australia Post interstate.
- 1-10 Business DaysAll parcels are delivered with authority to leave in a safe place. We do not take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.
You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather events.FLAMMABLE ITEMS
For orders containing flammable items or dangerous goods (e.g. peroxide, nail varnish, aerosols) cannot be delivered to PO Boxes or Parcel Lockers.
Please also allow up to an additional 3 business days for processing and delivery.
DELIVERY FREQUENTLY ASKED QUESTIONS
HOW TO TRACK YOUR PARCEL
You’ll find your tracking number in your shipment confirmation. You’ll also receive a follow-up email confirming which courier will be delivering your order.
You can click on the tracking number in either email to view your order delivery tracking page where you can keep an eye on the delivery of your email.
WHAT IF MY ORDER HASN’T ARRIVED IN THE ESTIMATED TIME?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays.
We recommend first checking your home address, reception or mailroom for your parcel first. If your parcel is still missing please check your confirmation email to confirm your delivery address was correct.